Shipping & Returns Policy
Effective Date: June 28, 2026
1. Processing Time
Orders are typically processed within 3-5 business days after payment confirmation. Custom OEM/ODM orders may require additional production time depending on complexity.
2. Shipping Methods
We offer multiple shipping options:
- Express (DHL, FedEx, UPS): 3-7 business days
- Air Freight: 7-15 business days
- Sea Freight: 20-40 business days (for bulk orders)
3. International Shipping
We ship worldwide from our factory in Jingdezhen, China. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the buyer.
4. Tracking
A tracking number will be provided once your order is shipped. You can track your order through the carrier’s website.
5. Shipping Insurance
We recommend purchasing shipping insurance for high-value orders. COMAIN CERAMIC is not responsible for lost or damaged packages during transit unless insurance is purchased.
6. Free Shipping Threshold
Free standard shipping is available for bulk orders over $500 USD (subject to product weight and destination).
7. Delivery Issues
If your package has not arrived within the estimated timeframe, please contact us at comain@kmceramic.com and we will investigate promptly.
8. Returns Policy
Defective or Incorrect Items
If you receive defective or incorrect items, please contact us within 7 days of delivery. We will arrange replacement or refund.
Change of Mind
Returns for non-defective items are accepted within 14 days of delivery, subject to a 15% restocking fee. Buyer pays return shipping.
Condition for Returns
Items must be unused and in original packaging. Custom/OEM orders cannot be returned unless defective.
Refunds
Refunds will be processed within 5-10 business days after we receive the returned items.