Question 1

What is the minimum order quantity (MOQ) for custom ceramic mugs?

Accepted Answer

Our MOQ starts at 50 pcs for stock designs and 300 pcs for fully custom orders. For large wholesale orders (1,000+ pcs), we offer tiered pricing discounts.

Question 2

Can I get samples before placing a bulk order?

Accepted Answer

Yes, we offer sample service for all products. Sample costs are deducted from your first bulk order. For custom designs, we can create a prototype based on your specifications.

Question 3

Are your ceramic products food-safe?

Accepted Answer

Absolutely. All products are made from lead-free, food-safe materials meeting FDA standards. Our factory is ISO 9001 certified and glazes are tested for heavy metals.

Question 4

How long does shipping take for wholesale orders?

Accepted Answer

Sea freight (FOB/CIF) takes 20-35 days. Door-to-door (DDP) takes 15-25 days with customs clearance. Express courier takes 5-10 days for smaller orders.

Question 5

What customization options do you offer for wholesale ceramic mugs?

Accepted Answer

Full customization including custom shapes and sizes, logo printing (screen print, decal, sublimation), custom glazes (matte, gloss, reactive), custom packaging (gift boxes, branded sleeves), and various handle styles.

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