What is the minimum order quantity (MOQ) for custom ceramic mugs?

Our MOQ starts at 50 pcs for stock designs and 300 pcs for fully custom orders. For large wholesale orders (1,000+ pcs), we offer tiered pricing discounts.

Can I get samples before placing a bulk order?

Yes, we offer sample service for all products. Sample costs are deducted from your first bulk order. For custom designs, we can create a prototype based on your specifications.

Are your ceramic products food-safe?

Absolutely. All products are made from lead-free, food-safe materials meeting FDA standards. Our factory is ISO 9001 certified and glazes are tested for heavy metals.

How long does shipping take for wholesale orders?

Sea freight (FOB/CIF) takes 20-35 days. Door-to-door (DDP) takes 15-25 days with customs clearance. Express courier takes 5-10 days for smaller orders.

What customization options do you offer for wholesale ceramic mugs?

Full customization including custom shapes and sizes, logo printing (screen print, decal, sublimation), custom glazes (matte, gloss, reactive), custom packaging (gift boxes, branded sleeves), and various handle styles.

Privacy Policy | COMAIN CERAMIC

Privacy Policy

Effective Date: June 28, 2026

1. Introduction

COMAIN CERAMIC (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kmceramic.company (the “Site”). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you place an order, subscribe to our newsletter, or contact us, we may collect personally identifiable information such as your name, email address, phone number, shipping address, and company name.

Derivative Data

Our servers automatically collect information when you access the Site, including your IP address, browser type, operating system, access times, and the pages you have viewed.

3. Use of Your Information

We use the information we collect to:

Process and fulfill your orders
Respond to your inquiries and provide customer support
Send you marketing communications (with your consent)
Improve our website and product offerings
Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist in operating our website and business (e.g., shipping carriers, payment processors), subject to confidentiality agreements.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and enhance your experience. You can control cookie preferences through your browser settings. Third-party services such as Google Analytics may also place cookies on your device.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Data portability
Withdraw consent at any time

To exercise these rights, please contact us at comain@kmceramic.com.

8. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: comain@kmceramic.com

Website: https://kmceramic.company/en/contact/