What is the minimum order quantity (MOQ) for custom ceramic mugs?

Our MOQ starts at 50 pcs for stock designs and 300 pcs for fully custom orders. For large wholesale orders (1,000+ pcs), we offer tiered pricing discounts.

Can I get samples before placing a bulk order?

Yes, we offer sample service for all products. Sample costs are deducted from your first bulk order. For custom designs, we can create a prototype based on your specifications.

Are your ceramic products food-safe?

Absolutely. All products are made from lead-free, food-safe materials meeting FDA standards. Our factory is ISO 9001 certified and glazes are tested for heavy metals.

How long does shipping take for wholesale orders?

Sea freight (FOB/CIF) takes 20-35 days. Door-to-door (DDP) takes 15-25 days with customs clearance. Express courier takes 5-10 days for smaller orders.

What customization options do you offer for wholesale ceramic mugs?

Full customization including custom shapes and sizes, logo printing (screen print, decal, sublimation), custom glazes (matte, gloss, reactive), custom packaging (gift boxes, branded sleeves), and various handle styles.

What is the minimum order quantity (MOQ) for custom ceramic mugs?

Our MOQ starts at 50 pcs for stock designs and 300 pcs for fully custom orders. For large wholesale orders (1,000+ pcs), we offer tiered pricing discounts.

Can I get samples before placing a bulk order?

Yes, we offer sample service for all products. Sample costs are deducted from your first bulk order. For custom designs, we can create a prototype based on your specifications.

Are your ceramic products food-safe?

Absolutely. All products are made from lead-free, food-safe materials meeting FDA standards. Our factory is ISO 9001 certified and glazes are tested for heavy metals.

How long does shipping take for wholesale orders?

Sea freight (FOB/CIF) takes 20-35 days. Door-to-door (DDP) takes 15-25 days with customs clearance. Express courier takes 5-10 days for smaller orders.

What customization options do you offer for wholesale ceramic mugs?

Full customization including custom shapes and sizes, logo printing (screen print, decal, sublimation), custom glazes (matte, gloss, reactive), custom packaging (gift boxes, branded sleeves), and various handle styles.

What is the minimum order quantity (MOQ) for custom ceramic mugs?

Our MOQ starts at 50 pcs for stock designs and 300 pcs for fully custom orders. For large wholesale orders (1,000+ pcs), we offer tiered pricing discounts.

Can I get samples before placing a bulk order?

Yes, we offer sample service for all products. Sample costs are deducted from your first bulk order. For custom designs, we can create a prototype based on your specifications.

Are your ceramic products food-safe?

Absolutely. All products are made from lead-free, food-safe materials meeting FDA standards. Our factory is ISO 9001 certified and glazes are tested for heavy metals.

How long does shipping take for wholesale orders?

Sea freight (FOB/CIF) takes 20-35 days. Door-to-door (DDP) takes 15-25 days with customs clearance. Express courier takes 5-10 days for smaller orders.

What customization options do you offer for wholesale ceramic mugs?

Full customization including custom shapes and sizes, logo printing (screen print, decal, sublimation), custom glazes (matte, gloss, reactive), custom packaging (gift boxes, branded sleeves), and various handle styles.

Frequently Asked Questions

General Questions

What is COMAIN CERAMIC?

COMAIN CERAMIC is a professional ceramic mug manufacturer and OEM/ODM factory based in Jingdezhen, China. Since 2006, we have been producing high-quality ceramic products for businesses worldwide.

Where are your products manufactured?

All products are manufactured at our factory in dehua, fujian Province, China — the historic “Porcelain Capital” of the world.

Do you offer samples?

Yes, we offer samples for most products. Sample costs and shipping are typically at the buyer’s expense, and sample fees may be deducted from bulk orders.

Orders & Pricing

What is the Minimum Order Quantity (MOQ)?

Our MOQ varies by product. Standard ceramic mugs typically have an MOQ of 100-500 pieces. Custom logo printing may have a higher MOQ. Please contact us for specific product MOQ.

Can I mix different designs in one order?

Yes, mixed designs are possible for bulk orders. Each design may have its own setup cost. Contact our sales team for details.

What payment methods do you accept?

We accept T/T (Wire Transfer), L/C, PayPal, and Alibaba Trade Assurance. Payment terms are negotiated per order.

Customization

What customization options do you offer?

We offer full customization including: custom shapes and sizes, logo printing (screen print, pad print, decal), glaze colors and finishes, custom packaging, and private labeling.

Can I use my own design?

Absolutely. Send us your design files (AI, PDF, PSD, or DXF) and our team will provide a quote and production timeline.

Do you offer Pantone color matching?

Yes, we offer Pantone color matching for glaze colors and printing. A color matching fee may apply.

Shipping

How long does shipping take?

Express shipping (DHL/FedEx/UPS): 3-7 business days. Air freight: 7-15 days. Sea freight: 20-40 days depending on destination.

Do you ship worldwide?

Yes, we ship to all countries worldwide. We have experience exporting to North America, Europe, Australia, the Middle East, and Southeast Asia.

Who pays customs duties and taxes?

Customs duties, taxes, and import fees are the responsibility of the buyer. We recommend checking with your local customs office before ordering.

Quality & Certifications

Are your products food safe?

Yes, all our ceramic products are food-safe, lead-free, and cadmium-free. Our products comply with FDA and EU food contact safety standards.

What quality control processes do you have?

We have a multi-stage quality control process: raw material inspection, in-production checks, finished product inspection, and pre-shipment inspection. Photos are provided before shipment.

Do your mugs work in microwave and dishwasher?

Yes, our standard ceramic mugs are microwave and dishwasher safe. Gold or metallic trims may not be microwave safe.