{"id":3959,"date":"2026-07-29T02:13:33","date_gmt":"2026-07-29T02:13:33","guid":{"rendered":"https:\/\/kmceramic.company\/en\/shipping-policy\/"},"modified":"2026-07-29T02:14:01","modified_gmt":"2026-07-29T02:14:01","slug":"politica-de-envios","status":"publish","type":"page","link":"https:\/\/kmceramic.company\/es\/shipping-policy\/","title":{"rendered":"Pol\u00edtica de env\u00edos y devoluciones"},"content":{"rendered":"<h1>Pol\u00edtica de env\u00edos y devoluciones<\/h1>\n<p>Fecha de entrada en vigor: 28 de junio de 2026<\/p>\n<h2>1. Plazo de tramitaci\u00f3n<\/h2>\n<p>Los pedidos suelen tramitarse en un plazo de 3 a 5 d\u00edas laborables tras la confirmaci\u00f3n del pago. Los pedidos personalizados de tipo OEM\/ODM pueden requerir un tiempo de producci\u00f3n adicional, dependiendo de su complejidad.<\/p>\n<h2>2. Formas de env\u00edo<\/h2>\n<p>Ofrecemos varias opciones de env\u00edo:<\/p>\n<ul>\n<li><strong>Env\u00edo urgente (DHL, FedEx, UPS):<\/strong> De 3 a 7 d\u00edas laborables<\/li>\n<li><strong>Transporte a\u00e9reo:<\/strong> Entre 7 y 15 d\u00edas laborables<\/li>\n<li><strong>Transporte mar\u00edtimo:<\/strong> Entre 20 y 40 d\u00edas laborables (para pedidos al por mayor)<\/li>\n<\/ul>\n<h2>3. Env\u00edos internacionales<\/h2>\n<p>Realizamos env\u00edos a todo el mundo desde nuestra f\u00e1brica de Jingdezhen, China. Los pedidos internacionales pueden estar sujetos a derechos de aduana, impuestos y tasas de importaci\u00f3n, que correr\u00e1n a cargo del comprador.<\/p>\n<h2>4. Seguimiento<\/h2>\n<p>Se te facilitar\u00e1 un n\u00famero de seguimiento una vez que se haya enviado tu pedido. Puedes realizar el seguimiento de tu pedido a trav\u00e9s de la p\u00e1gina web de la empresa de transporte.<\/p>\n<h2>5. Seguro de env\u00edo<\/h2>\n<p>Recomendamos contratar un seguro de env\u00edo para los pedidos de gran valor. COMAIN CERAMIC no se hace responsable de la p\u00e9rdida o los da\u00f1os que puedan sufrir los paquetes durante el transporte, salvo que se haya contratado dicho seguro.<\/p>\n<h2>6. Importe m\u00ednimo para env\u00edo gratuito<\/h2>\n<p>Se ofrece env\u00edo est\u00e1ndar gratuito para pedidos al por mayor superiores a $500 USD (sujeto al peso del producto y al destino).<\/p>\n<h2>7. Problemas con la entrega<\/h2>\n<p>Si tu paquete no ha llegado dentro del plazo estimado, ponte en contacto con nosotros en comain@kmceramic.com y lo investigaremos de inmediato.<\/p>\n<h2>8. Pol\u00edtica de devoluciones<\/h2>\n<h3>Art\u00edculos defectuosos o incorrectos<\/h3>\n<p>Si recibes art\u00edculos defectuosos o incorrectos, ponte en contacto con nosotros en un plazo de 7 d\u00edas a partir de la fecha de entrega. Nos encargaremos de tramitar la sustituci\u00f3n o el reembolso.<\/p>\n<h3>Cambio de opini\u00f3n<\/h3>\n<p>Se aceptan devoluciones de art\u00edculos sin defectos en un plazo de 14 d\u00edas a partir de la fecha de entrega, con un cargo por reposici\u00f3n de 15%. Los gastos de env\u00edo de la devoluci\u00f3n corren a cargo del comprador.<\/p>\n<h3>Condiciones de devoluci\u00f3n<\/h3>\n<p>Los art\u00edculos deben estar sin usar y en su embalaje original. Los pedidos personalizados u OEM no se pueden devolver, salvo que presenten defectos.<\/p>\n<h3>Reembolsos<\/h3>\n<p>Los reembolsos se tramitar\u00e1n en un plazo de entre 5 y 10 d\u00edas laborables tras la recepci\u00f3n de los art\u00edculos devueltos.<\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping &#038; Returns Policy Effective Date: June 28, 2026 1. Processing Time Orders are typically processed within 3-5 business days after payment confirmation. Custom OEM\/ODM orders may require additional production time depending on complexity. 2. Shipping Methods We offer multiple shipping options: Express (DHL, FedEx, UPS): 3-7 business days Air Freight: 7-15 business days Sea [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3959","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kmceramic.company\/es\/wp-json\/wp\/v2\/pages\/3959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kmceramic.company\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kmceramic.company\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kmceramic.company\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kmceramic.company\/es\/wp-json\/wp\/v2\/comments?post=3959"}],"version-history":[{"count":1,"href":"https:\/\/kmceramic.company\/es\/wp-json\/wp\/v2\/pages\/3959\/revisions"}],"predecessor-version":[{"id":4145,"href":"https:\/\/kmceramic.company\/es\/wp-json\/wp\/v2\/pages\/3959\/revisions\/4145"}],"wp:attachment":[{"href":"https:\/\/kmceramic.company\/es\/wp-json\/wp\/v2\/media?parent=3959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}