{"id":3960,"date":"2026-06-28T14:02:16","date_gmt":"2026-06-28T14:02:16","guid":{"rendered":"https:\/\/kmceramic.company\/en\/faq\/"},"modified":"2026-07-10T01:17:27","modified_gmt":"2026-07-10T01:17:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/kmceramic.company\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>

General Questions<\/h2>

What is COMAIN CERAMIC?<\/h3>

COMAIN CERAMIC is a professional ceramic mug manufacturer and OEM\/ODM factory based in Jingdezhen, China. Since 2006, we have been producing high-quality ceramic products for businesses worldwide.<\/p>

Where are your products manufactured?<\/h3>

All products are manufactured at our factory in dehua, fujian Province, China \u2014 the historic “Porcelain Capital” of the world.<\/p>

Do you offer samples?<\/h3>

Yes, we offer samples for most products. Sample costs and shipping are typically at the buyer’s expense, and sample fees may be deducted from bulk orders.<\/p>

Orders & Pricing<\/h2>

What is the Minimum Order Quantity (MOQ)?<\/h3>

Our MOQ varies by product. Standard ceramic mugs typically have an MOQ of 100-500 pieces. Custom logo printing may have a higher MOQ. Please contact us for specific product MOQ.<\/p>

Can I mix different designs in one order?<\/h3>

Yes, mixed designs are possible for bulk orders. Each design may have its own setup cost. Contact our sales team for details.<\/p>

What payment methods do you accept?<\/h3>

We accept T\/T (Wire Transfer), L\/C, PayPal, and Alibaba Trade Assurance. Payment terms are negotiated per order.<\/p>

Customization<\/h2>

What customization options do you offer?<\/h3>

We offer full customization including: custom shapes and sizes, logo printing (screen print, pad print, decal), glaze colors and finishes, custom packaging, and private labeling.<\/p>

Can I use my own design?<\/h3>

Absolutely. Send us your design files (AI, PDF, PSD, or DXF) and our team will provide a quote and production timeline.<\/p>

Do you offer Pantone color matching?<\/h3>

Yes, we offer Pantone color matching for glaze colors and printing. A color matching fee may apply.<\/p>

Shipping<\/h2>

How long does shipping take?<\/h3>

Express shipping (DHL\/FedEx\/UPS): 3-7 business days. Air freight: 7-15 days. Sea freight: 20-40 days depending on destination.<\/p>

Do you ship worldwide?<\/h3>

Yes, we ship to all countries worldwide. We have experience exporting to North America, Europe, Australia, the Middle East, and Southeast Asia.<\/p>

Who pays customs duties and taxes?<\/h3>

Customs duties, taxes, and import fees are the responsibility of the buyer. We recommend checking with your local customs office before ordering.<\/p>

Quality & Certifications<\/h2>

Are your products food safe?<\/h3>

Yes, all our ceramic products are food-safe, lead-free, and cadmium-free. Our products comply with FDA and EU food contact safety standards.<\/p>

What quality control processes do you have?<\/h3>

We have a multi-stage quality control process: raw material inspection, in-production checks, finished product inspection, and pre-shipment inspection. Photos are provided before shipment.<\/p>

Do your mugs work in microwave and dishwasher?<\/h3>

Yes, our standard ceramic mugs are microwave and dishwasher safe. Gold or metallic trims may not be microwave safe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions General Questions What is COMAIN CERAMIC? COMAIN CERAMIC is a professional ceramic mug manufacturer and OEM\/ODM factory based in Jingdezhen, China. Since 2006, we have been producing high-quality ceramic products for businesses worldwide. Where are your products manufactured? All products are manufactured at our factory in dehua, fujian Province, China \u2014 the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3960","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kmceramic.company\/en\/wp-json\/wp\/v2\/pages\/3960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kmceramic.company\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kmceramic.company\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kmceramic.company\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kmceramic.company\/en\/wp-json\/wp\/v2\/comments?post=3960"}],"version-history":[{"count":4,"href":"https:\/\/kmceramic.company\/en\/wp-json\/wp\/v2\/pages\/3960\/revisions"}],"predecessor-version":[{"id":4073,"href":"https:\/\/kmceramic.company\/en\/wp-json\/wp\/v2\/pages\/3960\/revisions\/4073"}],"wp:attachment":[{"href":"https:\/\/kmceramic.company\/en\/wp-json\/wp\/v2\/media?parent=3960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}